Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window.
If FileVault is not turned on, you can use Terminal in the recovery partition to reset an account password. From the dropdown, select View FileVault2 Recovery Key.
On the device record for the Mac, click the More button (ellipses).Therefore macOS is not yet running or connected to the internet to receive any kind of MDM or agent communication. When you are at the FileVault login window, the macOS startup disk is not yet unlocked. Why can't Kandji just reset the password remotely?įileVault works by encrypting the full startup disk of the Mac. When logging back in, you may need to reset your keychain.Follow the instructions presented to reset the recovery password.(The letters in that key should be all uppercase include the hyphens). Click the arrow icon next to that message the password field should now request a recovery key.At the FileVault login window, keep entering an incorrect password until you see the message that you can reset your password using your FileVault recovery key.If FileVault is turned on and you have a FileVault recovery key, you can use that key to reset the password. Ignore the part about how to do it if it's a newer M1 silicon machine.Learn how to reset a local account password in macOS If FileVault 2 Is Enabled Here's a link with some more info and options and walkthrough basically. If you don't want anything on it you can simply reinstall the operating system from the recovery options window. Then you can save pics he may have had etc. It'll ask which account you want to reset password on, select his account and make whatever password you wish and then it'll prompt you to restart, then use that password to login. Type "resetpassword" as one word, without the quotes, and press Return. A new window will show up, waiting for you to enter a command. Then once the recovery options screen opens, With your Mac now in Recovery Mode, click on Utilities in the menu bar followed by Terminal. (Power on machine) and immediately hold down the command and R key for about 10 seconds or so.it'll boot up slow. If it's just a simple login password then yes and you can do that without data loss. or it's a paperweight and nothing can be done unless you have original receipt and ID to match it and take it to apple. If it's an Apple ID passcode and firmware locked (file vault on) and it prompts you for that before it'll let you into recovery mode then no, you'll need that passcode or recovery key etc.
(Power on machine) and immediately hold down the command and R key for about 10 seconds or so.it'll boot up slow
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